We collect information:

(1) when you bid at an auction via telephone, call our Customer Services, visit our premises or the Site. Your voice will be recorded when you call our Customer Service team, when you use our telephone bidding service and when you telephone our business services.

(2) when you attend our premises. We use CCTV at our auction house and offices to protect our staff, our visitors and the property that we sell. We video our auctions for security reasons and so that we may observe and retain a record of bidding practices.

(3) from you when you give it to us directly: you may provide your details when you ask us for information, attend our events, consign property, register for auctions, place bids or contact us for any other reason. Your information may be collected by an organization we are working with, but we are still responsible for your information.

(4) when you give it to us indirectly: your information may be shared with us by other organizations. They should only do so in the way they have set out in their own Privacy Policy which you should check when you give your details.

(5) when you have given other organizations permission to share it: your information may be provided to us by other organizations if you have given them your permission. This might for example be a business working with us or when you buy a product or service from a third-party organization. The information we receive from other organizations depends on your settings or the optional responses you have given them.

(6) when you use the Site: information about you is recorded and stored when you use the Site. See the information about the use of cookies under that heading below.

(7) When it is available on social media: depending on your settings or the privacy policies applying for social media and messaging services you use, like Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.